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·: FTP FAQ/Help

  Contents of Setting Up & Using FTP Help
  What Is FTP?

FTP stands for File Transfer Protocol. This is the method by which you will upload your files to your Web site(s).

In order to use FTP you will need an FTP client. This is a program that uses FTP to upload your files for you. WSFTP and CuteFTP are commonly used FTP clients. Cute FTP is recommended by the Support Team.

You can download your own copy of CuteFTP from:

  Adding & Editing An An FTP Account

Your FTP client will need an FTP account to access. This will give your FTP client the ability to access your account with us, and upload the files for your web sites.

To add a new FTP account, and to edit existing FTP accounts, you will need to go to the FTP section of the control panel. To find the FTP section, click the link to 'FTP' from the control panel menu.

This screen shows you a list of existing FTP accounts. The first time you access this page, you will notice an FTP account has already been added for you. This FTP account will give your FTP client access to the whole of your account.

If you want to add an FTP account, maybe to give someone access to a certain area of your account, then you will need to click the 'Add FTP Account' link.

If you want to edit an existing FTP account, then click on the FTP account's name.

Through either of these options you will be taken to a page that allows you to add, or alter certain properties for the FTP account.

  Settings For FTP Accounts

Username: This is the login name that will be passed to the file server by the FTP client. This is an ID and must be completely unique throughout the file server your account is based on. If you are creating an FTP account and your chosen username already exists, an error message will be displayed. At this point you will need choose a different username. Note: The Username must only consist of alphanumeric characters and must not contain spaces.

: Each username must have a password associated with it. FTP passwords must consist only of alphanumeric characters, - (hyphens) or _ (underscores).

Home Directory: This specifies the initial directory that will be opened when you access the FTP account. Enter the path here within your root directory. You must ensure that Access Rights have been set up for the directory specified as well.

Access Rights: These determine the operations allowed within the FTP account:

- Allows the user to read files.
Write - Allows the user to write files.
Execute -*- this flag is not relevant to an NT system.
Delete - Allows the user to delete files.

List - Allows directories to be included in directory listings.
Make - Allows the user to make directories.
Remove - Allows the user to delete directories.


Inherit - Allows user to enter subdirectories within the specified directory.

Access Rights set up on a FTP account will be displayed in the left hand box under the Access Rights label. To add rights to a directory, ensure the full path has been specified next to the 'Add Right' button, and the rights you wish on that path are selected button, and finally select 'Add Right'. After 'Add Right' has been selected, the new Access Rights to that directory will be added to the list on the right hand side. The format of the Rights List is the path the access rights are applied to, followed by the access rights flags. The abbreviations are as follows: Read, Write, Execute, Delete (M), List, Remove (D), Make (C), Inherit (P). To remove rights from the FTP account, highlight the relevant settings in the list and select Remove Right.

After this has been done the Submit button must be clicked.

  Using An FTP Account

The FTP client that we recommend is Cute FTP. This is a simple and powerful FTP client. The examples in this section are based on Cute FTP, but other FTP clients will be very similar.

When you first load Cute FTP you will be shown the 'FTP Site Manager'. If you are not shown this, then click the icon of an opening book on top left of the menu bar.

From here click 'Add site'. This option allows you to set up an FTP account so you can upload to your web site.

You will need to fill in the following information.

  • Site Label: This can be anything you like. This is a label so you can identify the account within Cute FTP.
  • FTP host address: ftp.<your domain name> (e.g.
  • Username: As you have set up in the FTP account.
  • Password: As you have set up in the FTP account.

Now you may wish to fill in details in the 'Initial Local Directory', or 'Initial Remote Directory' fields. These are not essential however, and should only be used if you are sure of the paths you are using. If you get these wrong, your FTP client may return errors.

Once you have completed these details, click 'OK'. You will then be taken back to the 'FTP Site Manager', where you will see the account you have just added. The account will be seen as the Site Label that you chose. Below you will see an account set up under 'Main Web Site'.

At this point you can select the account by clicking on it. Once the account it selected, click the 'Connect' button, which will connect you to the FTP account. At this point you should find the files on your local machine (in the left hand panel), and the location you wish to upload them to (in the right hand panel).

Once you have located these, you can click and drag the files from the left hand pane (your local files), and drop them in the right hand panel (where the web site files are stored.

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